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security
& privacy |
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Welcome to the Tangent website (the "Tangent
site"), owned and managed by Tangent CORP.
("Tangent"). The Tangent products and
services (collectively, the "Products and
Services") are offered by Tangent through
web pages at Tangent and are made available subject
to this Privacy Policy. This statement discloses
the privacy practices of the Tangent site. By
using the Products and Services, you agree, without
limitation or qualification, to be bound by this
Privacy Policy.
At Tangent we understand the importance of privacy.
We treat our customers as part of our team and
carefully protect all the information they have
entrusted to us. The information we request from
you will enable us to provide you with the highest
levels of personal service and quality. We will
not disclose any personal information to any external
company or person, except as described above,
without a customer’s informed consent unless
we are required by law to disclose this information.
With the growth of electronic media we recognize
that it is necessary to take further steps to
protect the privacy of the individual. We fully
support the new Canadian legislation, the Personal
Information Protection and Electronic Documents
Act, in its role to protect the privacy of the
individual. Our role in protecting an individual’s
privacy does not stop with this Act. We maintain
the security and confidentiality of the information
disclosed by our customers according to the strictest
standards. We are continually looking for additional
ways to ensure that the personal information we
hold is secure and used in a responsible and respectful
manner. As such, we have appointed a person responsible
for ensuring that the personal information entrusted
to us is secure and will not be used for purposes
other than what we require to deliver the service
our customers deserve and expect.
To summarize our commitment to Privacy, we have
detailed the following promises:
What information we collect from you
Tangent only collects Personal Information that
you voluntarily provide to us.
How we use your information
Tangent uses your Personal Information for the
purposes of responding to and processing your
requests for our web-based products and services.
Who we share your information with
Tangent will only share your Personal Information
with our authorized service providers that perform
certain services or functions on our behalf or
as required by law. Tangent does not sell or rent
your Personal Information to anyone.
Any information you provide on our website is
treated as securely as through any other business
channel. We use standard encryption software (128
bit secure socket layer) that protects information
as it is sent from your browser to our systems.
Our data centres are protected by several layers
of firewalls to ensure that only you can access
your information. In general, we require similar
information online to that which we require for
you to make a booking over the phone with one
of our sales representatives.
On all Tangent pages that collect Personal Information,
we specifically describe what information is required
in order to provide you with the product or service
you have requested.
Tangent collects Personal Information when you:
Become an Tangent member
Complete a customer profile
Purchase a website package
Use our online website builder service
Participate in a survey, contest, or sweepstakes
Contact Tangent
Are contacted by a sales representative to whom
you voluntarily provide your Personal Information
Information collected on Tangent may be used
to:
Register you as an Tangent member
Offer you additional Tangent services
Send marketing communications or surveys to you
Respond to your questions or suggestions
Improve the quality of your visit to our site
Tangent’s Email newsletter provides regular
updates and articles about Tangent’s service
offerings and industry trends you should be aware
of. To sign up for this service, we ask that you
provide us with your Email address, your country
of residence and your postal code. You may unsubscribe
at any time by using the link provided on every
newsletter.
Brochures & CD-ROMs: We use your address
information and details about your personal preferences
to mail you selected Tangent brochures & CD-ROMs.
If at any point you wish to have your name removed
from our mailing list, please contact us at remove@Tangent.
When we mail you a brochure we send your address
to an external company, which processes the mailing
on our behalf. We use contractual and other means
to protect your information while our agents are
processing it.
Research: From time to time Tangent will retain
the assistance of external service organizations
to help us understand our travellers and any trends
in our industry. We may disclose some of your
personal information to those companies solely
for the purpose of conducting research and analysis
on behalf of Tangent. We use contractual and other
means to protect your information while our agents
are processing it. We are always interested in
how our customers heard about Tangent. We may
ask you for information about how you heard about
us and what types of media you watch and read.
We gather this information to enable us to understand
which marketing and advertising tools are most
effective for our business.
Does Tangent collect any other information about
visitors to the website?
We constantly seek to improve our website and
the online services we offer. As part of these
efforts, we collect and analyze certain information
about visitors to our website. This data includes
(but is not limited to) domain and/or web browser
information. We may track which website you visited
before arriving at our site and the website you
link to when you leave www.Tangent. We may also
keep a record of which pages you visit on our
site and how long you spend on each page.
We also use “cookies” on our site.
Cookies are small pieces of information that our
server places on a visitor’s computer hard
drive to enable that person to use our site more
easily. For example, we place a cookie on your
computer when you visit our site. The next time
that person visits our site using the same computer
our server will recognize the cookie and the visitor.
Many web browsers are automatically set to accept
cookies. You may change your browser settings
to reject cookies or notify you when a cookie
is about to be placed on your computer. Please
note, however, that if you reject cookies, certain
parts of our website may not operate as efficiently
as they would if cookies were enabled.
Complaints
If you feel that Tangent has not complied with
this Privacy Policy or if you are otherwise concerned
with Tangent’s personal information practices,
then you may file a complaint by sending an Email
to customercare@Tangent. Complaints or requests
for information shall be the object of an investigation
or response within 30 business days. If the complaint
is justified, Tangent will take the appropriate
measures to address the complaint, including access
to the requested information, by proceeding with
rectification or, as the case may be, by amending
its Policy and practices.
The term ‘Tangent’ in this policy
includes Tangent, Tangent and any of our wholly
owned subsidiaries.
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